We'd Love to Hear From You
Get In Touch
Whether you have a question about an order, need help with a download, or just want to say hello we’re here and we respond to every message.
Let's Start A
Conversation
Have a question, a technical issue, or just want to connect with Webnovella? Fill in the form or reach out directly using any of the contact details below.
Email Us
webnovella.online@gmail.com
WEBSITE
webnovella.online
Response Time
We respond to all messages within 24 hours
📦 Order or download issue? Please include your order number and email address in your message so we can resolve it as quickly as possible.
Send a Message
Fill in the form below and we’ll get back to you within 24 hours.
We read and respond to every single message. Your privacy is protected we never share your details. 🔒
Quick Answers
Frequently Asked Questions
How do I download my book after purchase?
After your payment is confirmed you will receive an automatic email containing your download link. You can also log into your My Library account on WebNovella at any time to re-download your purchased books. Downloads are available in EPUB and PDF format.
What is your refund policy?
Due to the digital nature of our products, all sales are final once a file has been downloaded. However if you experience a technical issue with your download or received the wrong file, please contact us within 7 days and we will resolve it immediately.
Which devices can I read the books on?
Our books are available in EPUB and PDF format and can be read on any device smartphone, tablet, laptop, desktop, or e-reader. EPUB files work with apps like Google Play Books (free), Apple Books, or Kindle. PDF files open in any standard PDF reader.
How long does it take to receive my order?
Digital books are delivered instantly the moment your payment is confirmed your download link is sent to your email automatically. For physical paperback editions, delivery time depends on your location and print-on-demand processing, typically 7–14 business days.
Can I re-download a book I already purchased?
Yes! Every purchase is saved to your personal My Library account on WebNovella. Simply log in at any time and re-download your books as many times as you need. Your library never expires.
Do you offer discounts or promo codes?
Yes! Subscribe to the WebNovella newsletter to receive exclusive discount codes, launch offers, and subscriber-only deals straight to your inbox. New subscribers can use the launch discount code at checkout for 20% off their first order.
How can I contact Webnovella directly?
You can reach Webnovella directly by email at webnovella@gmail.com or through the contact form on this page. You can also connect on social media via Instagram, Facebook, TikTok or Twitter/X. Webnovella reads and responds to messages personally.